Innovative technology & digitization has tremendous potential for enhancing transparency in the governance. But it does not mean people should not allow the learners an adequate space. We wished to get us registered with one of e-tendering site after purchasing digital signature. But the technology adopted by the agency was so tedious along with playing with internet browser. It took longtime to get registered. Where as other systems like airline booking or even train booking are easy to register.
The technology needs to be user friendly by making security provisions at the end of the service providers rather than security provisions at user end.
The issue to be pondered is whether technology be user friendly or user be technology friendly?
The technology needs to be user friendly by making security provisions at the end of the service providers rather than security provisions at user end.
The issue to be pondered is whether technology be user friendly or user be technology friendly?
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